If you are not 100% happy with one of our products, please let us know within 30 business days of purchase. We will do our best to help determine why the product does not work for you. Sometimes products will not work properly because the application is unclear.
If after speaking with us you are still unhappy with the product and would like to return it, please read our policies below!
- Any unopened and unused products in their original condition may be returned for a full refund within 30 days of purchase, with receipt (store credit or exchange without receipt)
- Any opened or used products may not be returned for an exchange or store credit.
- Web orders: shipping charges are non-refundable
Note: If there has been an error on our end with shipping (incorrect product, packing, etc), we will of course offer a full refund to you (including ship charges) once the returned order has been received in-house.
Return of Unclaimed Parcels: We will happily refund the cost of your order, in Canadian dollars, less all shipping charges, for any orders that are returned to us as a result of non-pickup by a customer. Please contact us in this case so we can resolve the matter with you! We are happy to re-send your parcel out to you, and will bill you the additional shipping charges in these cases.
When you place an order with us, rest assured that we will take the time to carefully package and ship your treats to you. Our goal is to have your order packed and shipped within 3 business days. If we cannot meet that requirement we will always contact you to advise!
Shipping Rates & Times
For all “Pick up in store” orders, please allow 24 hours before coming in to pick up. Our store staff pick all web orders, and usually do so first thing in the morning before opening. We can get quite busy during the day and may not get to your order until the next business morning. If it’s a rush, just give us a call and let us know; we’ll get it ready for you!
All Canadian orders are shipped via Canada Post and US orders via US Postal Service. Delivery times are dictated to us by shipping companies and are approximate. You can expect your order to fall within these times:
- Canada Expedited: (3 – 7 business days)
- Canada Express: (2 – 4 business days)
- USA Regular: (1 – 2 weeks)
- USA Express: (4 – 8 business days)
You are responsible for any duty charges associated with your order. Unfortunately, we cannot offer any time guarantees on the length of time it will take for your order to clear customs.
We do not ship back ordered items. If any products are not available at the time of your shipment we will ship what is available, invite you to substitute a product or hold shipping until the item is available or invite you to RE-ORDER out of stock items in the future.
My order has arrived damaged!
If your mail order parcel arrives damaged or you notice that an item in your parcel has leaked or opened in transit please give us a call right away at 403-995-0830.